Thank you for choosing Murliwala Bakers. This Shipping and Return Policy outlines important information regarding the shipping of our products and the process for returning or exchanging items purchased from our website. By placing an order with us, you agree to the terms of this policy.
1.1 Shipping Methods: We currently offer shipping within [insert geographical area] using trusted shipping carriers. The available shipping methods will be displayed during the checkout process, and you can select the preferred option.
1.2 Shipping Fees and Delivery Times: Shipping fees and estimated delivery times may vary based on your location and the selected shipping method. The applicable fees and estimated delivery times will be provided to you during the checkout process.
1.3 Order Processing: Once your order is placed and payment is confirmed, we will process and prepare it for shipment within [insert processing time]. Please note that processing times may vary during busy periods or due to unforeseen circumstances.
1.4 Shipment Tracking: Once your order is shipped, we will provide you with a tracking number, if applicable, to track the status of your shipment. You can use this tracking number to monitor the delivery progress on the shipping carrier's website.
1.5 Delivery Issues: While we strive to ensure timely and accurate deliveries, please understand that there may be occasional delays or delivery issues beyond our control. If you encounter any problems with the delivery of your order, please contact our customer support, and we will assist you in resolving the issue.
Return and Exchange Policy
2.1 Eligibility: We want you to be satisfied with your purchase from Murliwala Bakers. If for any reason you are not completely happy with your order, you may be eligible for a return or exchange subject to the conditions outlined in this policy.
2.2 Products Eligible for Return or Exchange: Non-perishable items, such as merchandise or non-food products, may be eligible for return or exchange within [insert number] days from the date of delivery, provided that the items are unused, in their original condition, and accompanied by proof of purchase.
2.3 Products Not Eligible for Return or Exchange: Due to the perishable nature of our food products, including bakery items, we do not accept returns or exchanges for these items unless they are damaged or spoiled upon delivery. If you receive a damaged or spoiled food product, please refer to Section 2.4 for further instructions.
2.4 Damaged or Defective Items: In the rare event that you receive a damaged or defective item, please contact our customer support within [insert number] days of receiving your order. We may require you to provide photographic evidence or return the item for inspection. Once we verify the issue, we will offer a replacement, exchange, or refund, depending on the circumstances.
2.5 Return Process: To initiate a return or exchange, please contact our customer support with your order details and the reason for the return. Our team will guide you through the necessary steps, including providing a return shipping address if applicable.
2.6 Refunds and Exchanges: Upon receiving and inspecting the returned item, we will process the refund or exchange within a reasonable timeframe. Refunds will be issued in the original form of payment used for the purchase. Exchanges will be subject to product availability.
2.7 Return Shipping Costs: For eligible returns or exchanges of non-perishable items, the customer is responsible for the return shipping costs unless the return is due to an error on our part or the item received is damaged or defective.
If you have any questions or concerns about our Shipping and Return Policy, please contact our customer support.